Refund policy
Refund Policy
At Keledia, we want you to love your cleansing brush. We don't accept returns for change of mind — but we'll always make things right in the rare case of an issue.
Order Changes & Cancellations
Orders can only be changed or cancelled within 1 hour of purchase. After this window, your order enters processing and cannot be modified until it has been delivered.
To cancel within the 1-hour window, email info@keledia.com with the subject line "Cancel Order" and your order number.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will replace it free of charge.
To report an issue, contact us within 7 days of delivery at info@keledia.com with your order number, a short description of the issue, and a clear photo or video of the problem. Once confirmed, we'll send a replacement — no return needed.
Non-Returnable Items
For hygiene reasons and because each unit is fulfilled individually, we are unable to accept returns or issue refunds for change of mind or unwanted gifts, used or opened devices, incorrect shipping addresses provided by the customer, orders refused upon delivery, and discounted or sale items.
Refunds
Refunds are only issued for verified cases of damaged, defective, or incorrect products. If approved, your refund will be processed to your original payment method within 5–10 business days.
Lost or Missing Orders
If your package is marked as delivered but you haven't received it, contact us within 7 days and we'll investigate with the carrier on your behalf.
Our Promise
We take pride in delivering a cleansing routine you'll genuinely reach for every day. If something isn't right, we'll work with you to make it right — with fairness and care.